Frequently Asked Questions
Everything you need to know about shopping with Flat Top Products au.
What are your shipping rates and delivery times within Australia?
We offer flat-rate standard shipping across Australia for $10, with free shipping on orders over $150. Delivery typically takes 3-7 business days depending on your location.
What is your return policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you offer international shipping?
Currently, Flat Top Products au ships exclusively within Australia and to New Zealand. We are looking to expand our international shipping options in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.